ExpressToll Rewards FAQ

New customers, register today to save 25% OFF all levels
of parking and earn free days!

Canopy Airport Parking is the first parking lot to integrate E-470’s Toll Technology for facility access, making airport parking that much easier and faster for ExpressToll customers.*

Current Canopy 5280 rewards customers, please email 5280@canopyparking.com with your full name, email address on file with Canopy, and your ExpressToll transponder number located on the device. Once you receive a confirmation email that your account is linked, you will use your ExpressToll transponder to enter and exit the facility and it will directly bill your 5280 account.

What are the Benefits of Having an ExpressToll Account?
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What Rewards do I Receive with my ExpressToll Account?
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What type of ExpressToll device do I need to have?
We accept all ExpressToll transponder devices including the sticker, square transponder and the new HOV switchable transponder. Return to Top
What mode should I have the Switchable HOV Transponder in when parking?
Please have the HOV Transponder in the Green Toll mode when entering and exiting the facility. Return to Top
Can I add multiple ExpressToll transponders to my 5280 account?
Yes, if you have multiple transponders we can add them all to your account. Please email 5280@canopyparking.com with your email address, first and last name, vehicle information and corresponding ExpressToll transponder numbers. Return to Top
Can I sign up in person?

No. This is not an automatic process so we ask that you please sign up online.

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How do I update my ExpressToll transponder number on my 5280 account?
We are in the process of updating our online system to accommodate this new program so for the time being, please email 5280@canopyparking.com with any changes to your ExpressToll account. Return to Top
If I join the 5280/ExpressToll program, can I still earn rewards?

Yes, you can! To redeem your points for free days, sign-in to your account, navigate to the “Reservations” page, select the dates you would like to park, click “Quote”. Click on the dropdown menu – “Redeem Points” & select the number of days you wish to redeem and then reserve the dates. You will use your 5280 card like you normally do, and will not be charged for the days you have redeemed.


NOTE: You must park in the lot which you reserved with your frequent parker points, or you will be charged for your stay. If you park valet, you must hand the valet attendant your 5280 card to scan you into valet. If you have multiple 5280 accounts, please email Lynda@canopyparking.com and she can manually combine your points and schedule your free days.

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How does it work once my account is linked?
We have installed the ExpressToll transponder readers at our entrance, covered parking areas and exit lanes. So once your accounts are linked, you can pull up to the express lanes (far right) and the gate will open by reading your ExpressToll transponder in your windshield. The 25% discount is automatically applied to your account at the exit. Please note, it can take longer to exit because it is charging your credit card. Note, charges will be applied to your 5280 account not your ExpressToll account. Return to Top
Can I keep my 5280 card after I link my ExpressToll transponder?

Yes, your discount is attached to your account. If you would prefer to keep your 5280 card for your additional vehicle, you can use the barcode card or the loyalty code on the mobile app – search for “Canopy Parking” in the App Store and Google Play.

Create a new 5280 account online.

 
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Where can I find my ExpressToll transponder number?
Your ExpressToll transponder number should be at least 7 digits and can be found on your transponder (see photo below) or by logging into your ExpressToll account and clicking on “add/edit vehicles” on the left hand side. Expresstoll for E-470 Placement Locations. Return to Top
Can I have more than one ExpressToll Transponder attached to my rewards account?
Yes, please email additional ExpressToll transponder numbers and vehicle information to 5280@canopyparking.com. Return to Top
How do I redeem my frequent parker points?

To redeem your points for free days, sign-in to your account, navigate to the “Reservations” page, select the dates you would like to park, and click “Quote”. Click on the dropdown menu – “Redeem Points” & select the number of days you wish to redeem and then reserve the dates. You will use your 5280 card like you normally do, and will not be charged for the days you have redeemed.


NOTE: You must park in the lot which you reserved with your frequent parker points, or you will be charged for your stay. If you park valet, you must hand the valet attendant your 5280 card to scan you in valet. If you have multiple 5280 accounts, please email Lynda@canopyparking.com and she can manually combine your points and schedule your free days.

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How do I redeem points if I have multiple 5280 accounts?
Please watch the quick video below for a quick demonstration of what to do if the gate does not open. If the gate still does not open, please ask the booth attendant for help. If you pull a ticket, please exit through the cashier lane so they can link your stay to your account and get you the discount and frequent parker points. Return to Top
What should I do if the gate doesn't automatically open?
Please watch the quick video below for a quick demonstration of what to do if the gate does not open. If the gate still does not open, please ask for the booth attendants help. In order for the system and discount to work properly, we kindly ask that you do not pull a white ticket from the machine. Return to Top
Do you have to have a signup for the program or have a coupon to receive the ExpressToll discount?
ExpressToll customers will need to register for the ExpressToll rewards program, or have the ExpressToll coupon with QR code at checkout to receive the discount. Canopy will no longer be honoring the discount at checkout by showing your ExpressToll transponder. Please note the QR coupon is available on the ExpressToll website once you are logged into your account. Return to Top